Tone: Conversational, well-documented, journalistic
Take Away: Syed compares how failure is examined in the airline industry-with a literal black box, verses the medical industry-where mistakes tend to be hidden. His view is that we can’t improve processes unless we are willing learn from our mistakes. His case studies and interviews include information from Dyson’s vacuum, to Beckham’s soccer kicks, to Formula One pit stops. An excellent resource for anyone interested in human behavior or creativity.
“Do you fail in your judgments? Do you ever get access to the evidence that shows where you might be going wrong? Are your decisions ever challenged by objective data? If the answer to any of these questions is no, you are almost certainly not learning. This is not a question of motivation or diligence, but of iron logic. You are like a golfer playing in the dark.”